Collection Service Notice

Our product collection service is offered as a goodwill enhancement to our sales and after sales support. It is not part of our warranty obligations and may be withdrawn at any time.

Before requesting a collection, you must read and agree to our Conditions of Collection which provide important information including any charges that may apply.

Important Collection Requirements

To ensure safe handling and avoid additional charges:

• All fuels, oils and other liquids must be fully removed before collection. These are not permitted during transport under any circumstances.
• Any costs arising from spillage, accidents or damage to any goods (yours or others) as a result of undeclared liquids will be the responsibility of the sender or the person requesting the collection.
• Goods must not be placed on pallets unless you have received our prior written consent. Pallets are generally excluded from our collection service. Any charges relating to unauthorised pallets will be passed on to the sender.
• All accessories must be included.

Faulty Goods

If your item is found to be faulty on delivery, our Customer Care team will arrange collection for inspection.

• If the fault is confirmed, Clarke International will either:
• Send a replacement free of charge, or
• Provide a full refund if a replacement is not required
• Refunds can only be issued once the item has been inspected
• Please include your customer reference number and contact details with the returned item
• If fuel has been added, it must be fully drained before collection. Products containing fuel may be refused
• Your statutory rights remain unaffected

If a product purchased online or by mail order develops a fault within the guarantee period (usually 12 months from the date of purchase), we may offer a repair, replacement or refund, as appropriate. Please contact our Customer Care team for assistance.

Returns Label

If you have not received a unique pre-addressed returns label in the post then you may print and use this basic returns label

Please enter your details accurately below. This information is collected and processed in line with General Data Protection Regulation (GDPR) (EU) 2016/679).
For more information, please refer to our privacy policy.