Collection Service Notice
Our product collection service is offered as a goodwill enhancement to our sales and after sales support. It is not part of our warranty obligations and may be withdrawn at any time.
Before requesting a collection, you must read and agree to our Conditions of Collection which provide important information including any charges that may apply.
Important Collection Requirements
To ensure safe handling and avoid additional charges:
Faulty Goods
If your item is found to be faulty on delivery, our Customer Care team will arrange collection for inspection.
If a product purchased online or by mail order develops a fault within the guarantee period (usually 12 months from the date of purchase), we may offer a repair, replacement or refund, as appropriate. Please contact our Customer Care team for assistance.
Returns Label
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For more information, please refer to our privacy policy.
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